We ask all customers to write their order number on the outside of their package and recommend including it on a note inside as well. We love receiving your doodles, art, Polaroids, prints, zines, and stickers—thank you for sharing your creativity with us!

We believe that shooting film is all about having the physical negatives in hand. When setting up your shipping options at checkout, be sure to select ‘Return Shipping’ to have your film sent back to you.

CreativeRoom Film Lab Refund Policy:

At CreativeRoom Film Lab, we are committed to delivering exceptional film processing and scanning services. Due to the personalized and customized nature of our work, we have a no-refund policy for all products and services.

All Sales Are Final

• Lab Services:

Services such as film development, scanning, and any custom add-ons are non-refundable once purchased.

• Returning Negatives:

If you have selected to have your negatives returned, please ensure that your shipping information and profile details are accurate and up to date. Double-check with us if needed to confirm your information to avoid any issues with delivery.

• Order Cancellations:

Some orders may be canceled within 24 hours under certain circumstances; however, cancellations are subject to a fee.

• Shipping and Mail-Back Services:

Mail-back services must be purchased alongside development-only services and are non-refundable.

CreativeRoom Members Credit Option

If you are part of the CreativeRoom community and have blank rolls, over/underexposed rolls, or unique project rolls, you may qualify for a credit towards future services. Please contact us to discuss your specific situation and how we can assist you.

If you have any questions or concerns about your order, feel free to reach out. We’re here to help!

• 35mm, 120, and other sizes by request.
• Color C-41, Black+White film.

Yes! Both color and black+white. Just select Disposable Camera as your film type when you are ordering.

Although there’s no definitive answer to this concern, we haven’t observed any effects from X-RAY on orders unless the film traveled through an airport without a hand check from TSA. To help protect your film, you can print and attach this PDF from Kodak to the outside of your package:X-RAY LABEL

A mailing label can be purchased conveniently at this link:MAILING LABEL. Your label will be emailed to you after checkout, within 24 hours or sooner (typically within 5minutes). Just pack up your rolls, print the label, and put onto a padded envelope or small box! Drop at your local mailbox or post office.

At CreativeRoom Film Lab, we’re dedicated to offering high-quality, personalized film development and scanning services. Due to the custom nature of our work, all sales are final, and we do not offer refunds on services or products.

Orders may be canceled within 24 hours of purchase in certain cases. A small cancellation fee may apply to cover processing time and transaction costs. Once film has been received or processing has begun, cancellations are no longer possible.

Film development, scanning, and any service add-ons are non-refundable once purchased. Each roll we handle is treated with care and attention, and we begin processing shortly after it arrives—so please double-check your selections at checkout.

If you've selected to have your negatives returned, please make sure your shipping address is accurate. We are not responsible for lost or misdelivered packages due to incorrect information.

We understand that not every roll comes out as planned. If you’re a CreativeRoom Member and end up with:

1. Blank rolls

2. Heavily over/underexposed film

3. Experimental or project rolls that dont scan well

You may be eligible for store credit toward a future service. Get in touch with us and we’ll review your specific case with care.

As a husband-and-wife film lab, we have established the following guideline: We do not accept film containing nudity, pornography, harm to self or others, or sexually explicit content. Any film submitted with such content will be discarded without processing, and no refunds will be provided.

Our heart is to cultivate a safe place for all creatives to feel like they are home among family—from little film analogists to seasoned photographers. This policy is in place to maintain a family-friendly environment where everyone, including children, can freely and comfortably engage in the creative process.

Thank you for your understanding.

Develop: We develop color film using the Noritsu V30 processor to ensure consistent and high-quality results.

For black-and-white film, each roll is hand-developed using a specialized chemistry.

Scan: We use a Noritsu autofeed scanner running EZ Controller. Stay tuned for Frontier Scans.

2-5 business days. Please note that we are closed on weekends – weekdays count as business days. We are open M-F from 9am-5pm.

**Currently Unavailable Due to High Volume** Yes! We offer C-41 Color and Black + White 120 film developing & scanning.

Yes! We absolutely do. Due to half frames taking double the time to scan, there is an add-on cost.

Come join the family! Join us@Creativeroomfimlab. tag #creativeroom in your posts and we’ll feature your lab developed work on our Instagram Story.

You can join the CreativeRoom family by working with us for your film development needs, joining our online community, and sharing your journey in analog photography. Subscribe to our newsletter or follow us on social platforms to stay connected with everything we’re creating together. Join our newsletters Join the Creativeroom Family